Feedback (sometimes referred to as positive criticism) is a process in which the effect or output of an action is ‘returned’ (fed-back) to modify the next action. Feedback should only ever be used as a basis for improvement. It should not be mistaken for negative criticism and vice verse. If feedback does not provide learning or a chance to improve, then it is being communicated as negative criticism.

“Admonish your friends privately, but praise them openly.” – Publilius Syrus (35 B.C.)

So why is feedback important?

Whether you are a (more…)